Frequently Asked Questions

Get answers to common questions about Touch-up, Haircut and Thermal Press.

Appointments typically take 90 to 120 minutes, depending on hair length, density, and color complexity. Your stylist will allocate time for precise root application, tailored cutting, and a careful thermal press to ensure a polished, long-lasting finish.

When performed by experienced stylists using temperature controls and protective products, a thermal press minimizes damage. We use heat protectants, adjust heat for hair type, and avoid excessive passes to preserve integrity while delivering smooth, shiny results.

Yes - our color specialists assess existing color, porosity, and previous formulas to recreate your shade. Bring photos and last color details; for significant changes we recommend a consultation so we can plan the correct formula and timing.

Frequency varies: root touch-ups are usually every 4-8 weeks while haircuts range 6-12 weeks. We recommend scheduling based on your regrowth pattern, desired maintenance level, and style - your stylist will advise a personalized timeline.

Please arrive with dry, unstyled hair. Avoid washing the day of your appointment when possible; natural oils help protect the scalp during color application. If hair is heavily product-laden or needs cleansing, we will shampoo before service.

A thermal press typically lasts several days to a few weeks depending on hair type, humidity, and care. Use sulfate-free products, protect hair from moisture, and sleep on a silk pillowcase to extend smoothness and shine.